Terms and conditions

Return Policy

Unless noted below or in the product description, most products can be returned directly to Foodonlineservice.com within 30 days from the date of invoice if all of the following requirements are met.

Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only.

Please allow 2-4 weeks to process refunds and credit your account.

Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Printheads, Media (labels, ribbon, receipt paper, etc.), Software, Encrypted Products or Manufacturer Extended Service Contracts. For certain items all sales are final, and returns are not available, see product descriptions for further information. Foodonlineservice.com does not accept returns on special order products. These are products which are not actively listed on the site for purchase.

To receive credit, all products must 1) Be returned in their original packaging, 2) Include all manuals, cables, warranty cards, etc., 3) Be clean, without scratches, and resealed in a factory fresh condition. All products must be returned double boxed, with no markings or writing on the original manufacturer box. If a product shows signs that the entire product, and packaging was removed from its original box, a refund may be denied, resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items if Foodonlineservice.com has covered the initial freight fees. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:

General Inventory Restocking Fees:

  • 15% Restocking Fee — Packaging is intact for the item being returned, but the customer is not reordering another product.

Shipping Policies

  • Please note that due to unprecedented supply chain volatility, stock on items can change quickly. If the item in your cart becomes unavailable before your order is sent, a member of our sales team will reach out to you to confirm a back order date or alternative model. We apologize for any inconvenience.
  • Shipping is FREE with orders over $100 to the Continental United States. Free shipping method is ground shipping.
  • Orders over $25 but less than $100 will be charged $10 for shipping.
  • Orders less than $25.00 will be charged $15.00 for shipping.
  • Shipping address must be a residential or business address. Fodoonlineservice.com will not ship to a PO Box.
  • Standard checkout and paypal checkout through Foodonlineservice.com will only ship to the United States.


    We accept the following payment methods:

    • Master Card
    • Visa
    • American Express
    • Check Payments
    • PayPal

    Credit Cards are charged at the time of purchase. Most orders are shipped out the same or next business day.

    Customer Privacy


    This site uses cookies to keep track of the contents of your shopping cart. Cookies are also used to authenticate your account and maintain logged in status so you are not forced to log in every time the site is used. Lastly, we use cookies to determine the referral source if you were brought here by an outside link, such as from a blog post or search results. This information is only used to help us understand how people find us.

    Personal Information

    Foodonlineservice.com does not sell, rent or disclose any customer information, including e-mail addresses. We collect the minimum amount of information to facilitate billing and shipping orders, and providing support. Your data is stored in a secure data center and sensitive information is protected with encryption. Personal information is retained to facilitate support and process orders.


    We use Google Analytics to monitor and analyze service usage. More information on how Google uses data when you use services like ours can be found at https://policies.google.com/technologies/partner-sites. We also use Clicky for the same purposes and to understand how customers use our site. Their policies can be found at https://clicky.com/terms/privacy.


    Foodonlineservice.com will occasionally send special offers via email to previous customers. Customers may opt out of email solicitation using the links provided on these emails or by contacting us.

    Your Rights

    Under Applicable Data Protection Laws, you may have the right, in certain cases, to request access to your Personal Data that we process, to request details about such Personal Data, including the purposes and potential recipients of this data, to have such Personal Data rectified or deleted, to have the processing thereof restricted, or to object to the processing of your Personal Data, as well as to request a copy of your Personal Data in a standardized format so that it can be provided to another vendor.

    You may also have the right to lodge a complaint with your national data protection authority or other public authority governing the protection of your personal information.

    Manufacturer Warranty Policies

    Product warranties vary by manufacturer. Foodonlineservice.com offers a 30-day warranty from date of invoice on most products. Please see individual product descriptions for details.

    In all cases, Foodonlineservice.com warranty does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. Foodonlineservice.com is not responsible for individual manufacturers’ warranty policies.

    If you have any specific questions, please contact the manufacturer directly. For manufacturer contact information, please call the Foodonlineservice.com Support Team at (360) 504-6363